COVID -19 updates
We are pleased to announce that The Point will reopen its doors on 1 October 2020. Our team is dedicated to offering our guests first-class, luxury accommodations along with the finest service in a low-density and safe environment. The Point is your home away from home and as a team we are committed to ensuring you feel safe and comfortable during your stay with us while enjoying your completely tailor-made, VIP experience.
We are looking forward to welcoming you soon!
Here’s what we are doing that makes The Point COVID-safe:
The Point is the perfect getaway
o We are a Low-density resort: We have a total of 3 villas and 12 suites located on an 11-acre waterfront estate. Our guests enjoy a combination of space and privacy.
o New Accommodations: Our villas and suites are newly built, and the resort commenced operations in February of 2020.
o In-room check-in – It has always been our policy to check-in our guests in their suite so they can begin to enjoy their vacation as soon as they arrive and minimize wait times.
o All services are facilitated onsite: Our guests enjoy the unique benefits of having their tailor-made activities done onsite with one-on-one instructors and service providers.
o Individual AC Units – all of our suites and each room within that suite has individual air-conditioning units so the temperatures can be set to the individual comfort level of each guest.
Furthermore, our ac units are all inverter types with anti-bacterial filters for better air quality. The AC units are all serviced at regular intervals.
o Secluded, private-access beach: This is as good as it gets! The Point beach is located within an exclusive, gated community that can only be accessed via our secured gate or the ocean. Guests enjoy an extra level of privacy and safety that cannot be found elsewhere on the island.
o In-suite dining – Breakfast, lunch and dinner menus are offered on site and served in the privacy of your suite. Guests can dine en-suite at their dining table or opt to dine on their private balcony to the backdrop of a picture-perfect sunset.
o 24-hrs between bookings: to facilitate deep cleaning and sanitization of suites before the next guest checks in.
New Protocols
o Complementary hand sanitisers are provided in guest suite.
o Housekeeping protocols implemented for guest safety and convenience are done to the standards provided by the World Health Organisation (WHO) and leading health authorities.
o All luggage is sanitised before being brought to guest suite.
Health & Safety Standards
It has always been our policy to have a minimum 24-hour window between bookings to facilitate deep cleaning of the suites before the next check-in. As our guest, you can rest assured that your accommodations are sanitised to the highest levels.
o All rooms are cleaned to the highest levels that is expected for first-class luxury accommodations and by our guests.
o After housekeeping has cleaned a guest suite, an electrostatic sprayer is used to ensure surfaces that are not as easy to clean – drapes, couches, throw pillows, etc – are sanitised.
o All touch surfaces in common areas are sanitised with increased frequency.
Book Your Stay with Confidence!
Our COVID Cancellation Policy
We understand the uncertainty that this current world crisis brings and the challenges you may be having in planning your trip. With this in mind, and to help you book with confidence, we are exceptionally implementing a COVID Cancellation Policy until November 30 2021. Following this our Standard Cancellation Policy will apply.
Our New COVID Policy
We will exceptionally offer a 100% refund on all new bookings for cancellations made more than 7 days prior to arrival. Bookings cancelled 7 days or less prior to arrival will be subject to a penalty of 100% of the cost of the booking.
At the end of December 2020, we will review the terms of this policy to ensure we meet the needs of our guests at that time.
Our Standard Cancelation Policy
Cancellations made 90 days (12 weeks) or more prior to arrival will result in no cancellation penalty & deposit returned.
Cancellations made 30-89 days (4-12 weeks) prior to arrival will result incur 50% cancellation charge.
Cancellations received within 30 days of confirmed date (or no shows) will result in full payment due and no refund.
Early departures are unable to be refunded. Any refund will be less bank or credit card charges including bank rates of exchange. Travel insurance is strongly recommended as cancellation policy cannot be waived.
